Refund policy

Municipal Winemakers Return & Credit Policy

Because wine is a regulated product, we can't accept physical returns of opened or unopened bottles once they've shipped. But we stand behind every bottle we make.

We'll issue a full store credit if:

• Your bottle arrives damaged, leaking, or with a compromised cork
• A wine is faulty (corked/TCA, oxidized, reductive, or off in a way that isn't stylistic)
• You genuinely don't enjoy a wine — one bottle per order, no questions asked

To request credit:

Email hello@municipalwinemakers.com within 30 days of delivery with:

• Your order number
• A short note about the issue
• For damaged shipments, a photo of the box and bottle so we can file a carrier claim

We'll get back to you within 2 business days and issue credit to your Municipal Winemakers account within 5 business days of approval. Credit doesn't expire and can be used on any future order.

What's not eligible:

• Opened bottles beyond a one-bottle "didn't like it" credit per order
• Wines purchased more than 30 days ago
• Wine club allocations that were intentionally set aside for you (we'll work with you on substitutions instead)

Non-wine items (merch, accessories, food):

Unopened merchandise (hats, totes, etc.) and shelf-stable food items can be returned for refund within 30 days. Email hello@municipalwinemakers.com before shipping anything back.

Shipping damage:

If your package arrives visibly damaged, refuse delivery if possible, then email us immediately with photos. We handle the carrier claim — you don't.

Questions? hello@municipalwinemakers.com